Terms and Conditions

Last updated: May 14, 2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://sedumshack.co.uk website (the “Service”) operated by SEDUMSHACK (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of SEDUMSHACK and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by SEDUMSHACK.

SEDUMSHACK has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SEDUMSHACK shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us. However, Before you do so…please read further on our T’sand C’s…


Unfortunately these have to be quite long and detailed, but we hope they explain everything nice and clearly . . . if they do not, or if you have any comments or further queries, do let us know!



All products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to you statutory rights. But, to give you even more assurance, thereafter we are delighted to provide you with the ‘Our Lifetime Guarantee’ on all hardy plants which means just that!

“If at any time any plant you buy from SedumShack does not thrive, let us know in words and picture and we will send you a direct replacement product FREE OF CHARGE – all we ask is that you pay for the Postage, Packing and Insurance for the item.”


Here at SedumShack we want our PP&I charges to be fair. Therefore, you will usually only ever pay one P&P charge however large you order.

We carefully calculate PP&I charges for every item based on our actual costs, so if you order 2 or more different items, you will pay just the one PP&I charge which relates to the largest item in your basket. (The smaller ones will therefore typically travel for free!) Also, if you order 2 or more of the same item, you will also only pay one P&P charge!

There are a very small number of unavoidable exceptions to this:

Where orders of greater than 5 units of any product are ordered, SedumShack reserves the right to apply appropriate delivery charges, which will be passed on at cost.

If you live in area where Royal Mail does not deliver to as standard then there will usually be surcharges applied, which are charged by our courier. We merely pass these costs on to you for any items to which they apply.

Where such surcharges do apply, the additional cost will be agreed prior to order dispatch.

If you are unsure of your delivery charges, or need confirmation because you live in one of the areas mentioned above, it will always be confirmed in your basket at checkout on our website, or alternatively, please feel free to call us on


In-Stock Items
We will always endeavour to send your goods to you promptly and we will usually dispatch in-stock items within 3-5 working days. This will be detailed on the product page where applicable. Otherwise, we commit to sending your order within 7 working days,.

If anything changes due to unexpected seasonal factors we will of course try to let you know. The quickest and easiest way to keep you informed of any changes to your order is by email – so make sure that we have the correct one for you when you place your order.


Our secure and legally compliant payment system will allow you to pay for your goods in a number of ways – we accept payment for online orders by most major credit and debit cards such as Visa (including Visa Electron), MasterCard, Maestro and Delta. Cards are pre-authorised but not debited when your order is first processed – this is standard practice and is done merely to check that we have the correct details. We then only charge your debit or credit card at the time your goods are actually dispatched. If you wish, you may also pay by PayPal, which is charged at the time you place your order, or using the details saved in your Amazon account. Amazon Payments are charged the full amount at the point of the first dispatch.


Prices always include VAT where appropriate. If the VAT rate changes or there are any unforeseen circumstances affecting the price of goods, we reserve the right to increase or decrease prices accordingly.


Any information we publish electronically or via printed materials is always intended to be as accurate as possible. However, in some cases approximate dimensions or capacities may have to be given. In many cases we are selling natural, living items and therefore the exact size will understandably vary a little. On rare occasions we may have to substitute a very similar item for something you have ordered. We will always do this with care and ensure the replacement is appropriate. If you find a substitute we send you unacceptable, please let us know and we refund the value of the item in question.


Whilst we are more than happy to take orders from everyone, we cannot guarantee to make any special arrangements for orders made on behalf of any commercial enterprise in order to meet certain deadlines, or deviate from our standard delivery procedures. Whilst we will obviously make every reasonable effort to accommodate customer requests, and we always endeavour to ensure deliveries are delivered promptly, our couriers cannot provide a specifically timed delivery or guarantee delivery for a specific day.

Any orders placed by or on behalf of a commercial enterprise will always be treated in the same way as any other order and subject to our standard prices and delivery promise. All orders are subject to our standard Terms & Conditions and we will always abide by the Consumer Rights Act 2015. SedumShack cannot accept any liability in addition to that which customers are entitled to under the terms of these. In such cases where a refund is provided, our liability is strictly limited to the value of the order including the cost of the product and the associated delivery charge….and not beyond this.

A detailed confirmation of the specification of the product will be provided to customers prior to confirmation of their order, in addition to full details regarding charging and shipping of the order.

Such orders will only be taken on a sold as seen basis and full payment must be received prior to shipment.


All rights, including copyright, in the content of the web site are owned or controlled by SedumShack. In accessing any of this web site, you agree that you may only download any content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose without the prior written permission of SedumShack.


There are three main ways to contact us and we will always deal with your question or query as quickly as possible – normally always within 24 hours of receipt.

Email us at

Telephone us on

Write to us

Whenever you contact us about your order, please confirm your name, address, email and order number as this will allow us to deal with your query most quickly.

If you need to cancel an order please contact us as soon as you can. If your order is for non-perishable goods, you have the right to cancel your order up to 14 calendar days after receipt of it. It is your responsibility to take reasonable care of the goods whilst in your possession and they must be returned to us in saleable condition, promptly, at your costs. Your statutory rights are unaffected by any of these business terms.

Our main phone number is charged at 5p/min plus your network provider’s access charge. If you would prefer to contact us on a Freephone number, please call us on

Your Privacy and Data – please follow this link to the section covering this topic.


http://www.SedumShack.com is the trading brand of JAH Creations, a Partnership company based in England and Wales, Company Number  to do. Vat No. to do

SedumShack Postal address – SedumShack


We often run special promotions through a variety of media. In such cases, the prices quoted are only available with the application of an offer code, which is quoted in the promotional material. Some of these are applied automatically, such as when you click through from one of our email newsletters, or go to a direct link quoted in a newspaper advert. Others should be applied by entering the code you have into the “Do you have an offer code?” box as you checkout.

Strictly, only one offer code can be applied to your order, otherwise it would be possible to “stack” discount codes up together and we’d often end up losing money!  Sedum ShackClub members can benefit from 10% off plants and accessories in addition to any advertised codes.

Please ensure that you have the correct offer code applied when you checkout as, once your order has been dispatched, we may not be able to honour some offers should you use the wrong code. Should you wish to purchase various discounted items from different promotions together, please Contact Us and we’d be happy to arrange our best possible price for you.

Club Members’ money-off Vouchers can be used in addition to any advertised offer codes. Note – only one voucher may be used per order.
To find out more about how to join our SedumShack Club, please click here …

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